Disclaimer: Brights Energy is an independent third-party service assistance startup, launched in 2026, and is not affiliated with, endorsed by, or sponsored by any electricity, natural gas, or utility service provider. We do not supply energy, and we charge a separate assistance fee that is independent of any utility bill. Utility names, if mentioned, are used strictly for informational purposes only.
1. Who this policy covers
This policy applies to Brights Energy (“we”, “us”) and to visitors of brightsenergy.com and anyone who contacts us for assistance. It does not cover the privacy practices of your utility, energy supplier, or any third-party website we may link to.
2. Information we collect
Information you give us
- Contact details such as your name, email address, phone number, and ZIP or postal code.
- The description of your situation that you choose to share, for example a question about a bill or a move date.
- Payment details for our assistance fee, processed by a payment provider. We do not store full card numbers ourselves.
Information we deliberately do not collect
- Utility account passwords or online-account login details.
- Full Social Security numbers or government ID numbers.
- Payments intended for a utility or energy supplier.
Information collected automatically
Like most websites, we may use analytics and advertising tags (for example Google tags) that collect device type, approximate location, pages viewed, and interactions such as phone-number clicks. These tools use cookies or similar identifiers. See section 6 for your choices.
3. How we use information
- To respond to your request and deliver the assistance you asked for.
- To confirm the scope and fee of a session before it begins, and to process that fee.
- To handle refund requests under our Refund Policy.
- To understand how the website is used and to measure our advertising.
- To comply with legal obligations and to protect against fraud or misuse.
4. Sharing
We do not sell personal information. We share it only with service providers who help us run the business (such as hosting, email, payment processing, and analytics providers), when required by law, or with your direction. We do not share your information with any utility or energy supplier; any contact with your provider is made by you.
5. Retention
We keep inquiry records for as long as needed to provide assistance, resolve refund questions, and meet record-keeping obligations, after which they are deleted or anonymised. [Site owner: confirm the specific retention period you apply.]
6. Your choices
- You may ask us to access, correct, or delete the personal information we hold about you by emailing support@brightsenergy.com.
- You can control cookies through your browser settings and opt out of Google advertising personalisation through Google’s ad settings.
- You may ask us to stop contacting you at any time.
Depending on where you live, you may have additional rights under local privacy laws. We will honour valid requests as the law requires.
7. Security
This site is served over HTTPS. We use reasonable administrative and technical safeguards appropriate to a small business. No method of transmission or storage is completely secure, so we cannot promise absolute security.
8. Children
This website is intended for adults who manage household energy service. We do not knowingly collect information from children under 16.
9. Changes
We may update this policy as our practices change. The date at the top shows the latest revision.
10. Contact
Questions about privacy can be sent to support@brightsenergy.com, (888) 381-7509, or by mail to Brights Energy, 3900 NW 115th Ave, Coral Springs, FL 33065.