Outage preparation & safety
When the power goes out, report it to your utility first.
This page offers general preparation and safety information from an independent assistance provider. We cannot restore power, see outage maps, or report outages for you. Always contact your utility directly.
Outage or hazard right now? Use the emergency number printed on your utility bill. For downed lines or fire, call emergency services. Brights Energy is not an emergency service.
Before you call
A one-minute check makes the report clearer.
Utilities typically ask a few quick questions. Having answers ready helps them log the report accurately.
- 01Check your own breaker panel and whether neighbours are also affected
- 02Find the outage number printed on your bill or on your utility’s website
- 03Note the time the power went out and anything unusual you noticed
- 04Keep a phone charged and a flashlight somewhere easy to reach
Household safety
General safety reminders during an outage.
These are widely published, general precautions. Follow your utility’s and local authorities’ instructions first.
Downed lines are emergencies
Stay well away from fallen wires and anything touching them. Call emergency services and the utility. Never assume a line is dead.
Light safely
Flashlights and battery lanterns are safer than candles, especially around children, pets, and curtains.
Protect food
Keep fridge and freezer doors closed. Many food-safety guides say a closed fridge holds temperature for a few hours.
Generators belong outdoors
Run portable generators outside, far from windows and doors, to avoid carbon monoxide.
Disclaimer: Brights Energy is an independent third-party service assistance provider. We are not affiliated with, authorized by, or endorsed by any electricity, natural gas, or utility service provider. Brand names, if mentioned, are used strictly for informational purposes only.
Independent guidance
Want help building an outage plan for your household?
We can walk through a simple preparation checklist with you, tailored to who lives in your home and the equipment you rely on.
Not a utility. No brand affiliation. Assistance fees are separate from any utility bill.
Disclaimer: Brights Energy is an independent third-party service assistance provider. We are not affiliated with, authorized by, or endorsed by any electricity, natural gas, or utility service provider. Brand names, if mentioned, are used strictly for informational purposes only.