Disclaimer: Brights Energy is an independent third-party service assistance startup, launched in 2026, and is not affiliated with, endorsed by, or sponsored by any electricity, natural gas, or utility service provider. We do not supply energy, and we charge a separate assistance fee that is independent of any utility bill. Utility names, if mentioned, are used strictly for informational purposes only.
1. The refund window
Refund requests can be submitted within 7 to 15 days of purchasing assistance, depending on the type of assistance provided. The exact window for your purchase is stated on your fee confirmation. Requests received after the window has closed are generally not eligible.
2. What affects eligibility
- Type of service. Scheduled sessions that have not yet taken place are typically eligible for a refund within the window. Written guidance or research that has already been prepared for you may be eligible only in part.
- Whether assistance has already been delivered. Once a session has been completed or a deliverable has been sent, the fee covers work already done and may be refundable only in part, or not at all, depending on the circumstances.
- Payment-processor timing. Approved refunds are returned to the original payment method and may take several business days to appear, depending on your bank.
Refunds are not unconditional, and approval is at our reasonable discretion after reviewing the request against the points above.
3. How to request a refund
- Email support@brightsenergy.com or call (888) 381-7509 within the window.
- Include the name and email used for the purchase, the date, and a short reason.
- We acknowledge requests during support hours and aim to respond with a decision promptly.
4. What this policy does not cover
- Any charge from your utility or energy supplier. Those are governed entirely by that provider.
- Outcomes with your utility, such as deposits, rates, or program eligibility, which we do not control.
5. Questions
If anything here is unclear, contact us before you purchase. We would rather explain first than process a refund later.