Disclaimer: Brights Energy is an independent third-party service assistance startup, launched in 2026, and is not affiliated with, endorsed by, or sponsored by any electricity, natural gas, or utility service provider. We do not supply energy, and we charge a separate assistance fee that is independent of any utility bill. Utility names, if mentioned, are used strictly for informational purposes only.
1. Who we are
Brights Energy is an independent third-party service assistance startup launched in 2026. We are not an electricity, natural gas, or utility service provider, and we are not affiliated with, authorized by, endorsed by, or sponsored by any utility or energy supplier. Any utility names used on this site or in a session are descriptive references only.
2. What we provide
We provide general guidance and informational support about residential energy service: understanding bills, preparing to start, stop, or move service, outage preparation, and general energy-saving basics. Our guidance is educational. It is not legal, financial, engineering, or emergency advice, and it is not a substitute for information from your utility.
3. What we do not provide
- We do not supply energy, sell plans or rates, or enrol you in any program.
- We do not access, change, or act on your utility account.
- We do not accept payments for energy service and never ask for utility passwords.
- We do not guarantee any outcome, cost, saving, timeline, or restoration time.
4. Fees
We charge a separate assistance fee for our time. The fee and the scope of a session are confirmed with you before any guidance begins. This fee is independent of, and never a substitute for, any amount you owe your utility. Your utility continues to bill you as normal.
5. Refunds
Refund requests may be submitted within 7 to 15 days of purchase, depending on the type of assistance and whether it has already been delivered. Full eligibility details are in the Refund Policy.
6. Your responsibilities
- Provide accurate information so our guidance is relevant to your situation.
- Verify any step with your utility before acting on it; policies differ by provider and change over time.
- Report outages, hazards, and emergencies directly to your utility or emergency services, never to us.
- Do not share passwords, full government ID numbers, or payment card details with us in messages.
7. Website use
You may use this website for lawful, personal purposes. You may not copy the content for commercial use, attempt to interfere with the site, or use it to impersonate anyone. The site is provided “as is” and may be unavailable from time to time.
8. Limitation of liability
To the fullest extent permitted by law, Brights Energy is not liable for indirect, incidental, or consequential losses arising from use of this site or our guidance, and our total liability for any claim is limited to the assistance fee you paid for the session in question. Nothing in these terms limits liability that cannot be limited by law.
9. Trademarks
All trademarks, service marks, and utility names belong to their respective owners. Their use here is for identification only and implies no affiliation.
10. Changes and governing law
We may update these terms; the date above shows the latest version. These terms are governed by the laws of the State of Florida, United States, and disputes will be handled in the courts of that place unless local law gives you other rights.
11. Contact
Questions about these terms: support@brightsenergy.com, (888) 381-7509, or by mail to Brights Energy, 3900 NW 115th Ave, Coral Springs, FL 33065.